The front desk staff was super polite and helpful, no matter the time of day. I got replacement towels and wash clothes and toiletries that I forgot without hesitation. Check in and check out was quick and seamless. The room was a expected. I loved the mirrors in the bathroom area of the room! I also liked the easy to use wall A/C controls instead of using controls on the A/C itself and it worked properly.
Monique
junio de 2023
The staff was very friendly, caring, and professional . The room was clean and comfortable. The hotel was very quiet and peaceful my overall experience at the Sonesta was very positive. Best of all was the attentive front desk associates.
Kathryn
septiembre de 2023
Excellent hotel for short stays. Easily accessed from the highway. I enjoyed the amenities and my room selection. The room was very clean, fresh, and comfortable. The receptionists were vibrant and friendly, making my check-in a breeze since I had a rescheduled meeting to attend on my arrival. My room was quiet and the helpstaff was efficient as they serviced the floor. Although the ice machine nearest me (by the elevator) didn't work, I had no problem using the other one on my floor. Check out was equally easy and pleasant - friendly service and other guests in the lobby.
Soulsonsix
abril de 2023
Convenience to NCCU campus. My room smelled amazing. Like scented oils or incense.
Portia
agosto de 2023
very very clean in all parts of hotel!!
Angela
junio de 2023
Had to scramble to find room after initial hotel could not honor our reservation. Desk agent was super accommodating and had us checked in with no issue! Even helped with needed room change - no problem at all...
Steve
julio de 2023
Very clean and comfortable, friendly staff, comfortable bed, and they were accommodating of us parking our uhaul trailer even though that meant we had to block a few parking spots. We planned to stay for just one night, but ended up staying for two. The price was fair and I would recommend this hotel to others.
Christopher
agosto de 2023
Super clean and stylish. The moment you walked in, the decor was updated and nicely kept. Very clean and open. Really welcoming even with safety precautions. The layout of the actual room was very spacious and the arrangement made it nice to lounge in.
Rebecca
julio de 2021
Excellent hotel with excellent location located at the TRIANGLE area, extremely clean & comfortable. Upon arrival, we were warmly welcomed by the friendly reception. We loved the delicious coffee. Thank you, to Deidre Barnett (Operations Manager) you're amazing and kind, so we feel very welcomed as newcomers to NC.
Johanna
julio de 2021
Jordan was an outstanding representative for your hotel. Not only did he greet us warmly at check-in, but he also answered all our questions and made sure that we had what we needed. When a small issue arose, he handled it with a level of professionalism that I would expect at a 5 star hotel. Customer service can make or break a business - this young man turned our stay into one that far exceeded our expectations.
Ginger
marzo de 2023